Terms

Quotes and estimates

Nothing on this website is a binding offer or a fixed price. Requesting a quote starts a conversation; a price becomes firm only when we confirm it with you in writing for a specific vehicle and a specific scope of work.

Booking deposits

A booking deposit reserves your project — not a date. It is applied toward your project total and is not an additional fee. Paying a deposit does not by itself mean we have accepted the project — every project is still reviewed, and that review can result in us declining it.

If we decline your project after you have paid a deposit, your deposit is returned in full. You should not be out of pocket because we decided we could not deliver the work properly. See our service acceptance policy for the grounds on which a project may be declined.

Yes, we do decline projects — and that is what the refund is for

Every project is reviewed after the deposit is paid, and that review can end in a decline. It is not a formality.

The grounds are a closed list our own admin has to pick from: capability, scheduling, location, safety, property or site conditions, commercial or financial, compliance or legal, and conduct. Scheduling and complexity are both on it.

What we do not do is use difficulty as a reason to pad a price or go quiet on you — a hard car gets told the truth about itself, failing clearcoat or rust or an old wrap underneath, before you pay rather than after. Elsewhere this site has put that as "we do not decline work over timing or difficulty". That overstates it: we can and sometimes do.

If we decline your project after you have paid, your deposit is returned in full and nothing is retained. You should not be out of pocket because we decided we could not deliver the work properly.

When paying a deposit you must enter your Tesla model and the color you want in the Square note field. Square does not tell us what a payment is for; without that note we cannot match your deposit to a project, which delays your booking.

The deposit is non-refundable. There is no cancellation window and no partial refund: paying commits the project. That covers the card processing we do not get back and the review and coordination already done on your project. It is not a held date — the deposit never held one. This applies only to a customer-initiated cancellation; where we decline a project, the full deposit is returned and nothing is retained.

If we cannot supply the color you chose. If your film turns out to be back-ordered, discontinued or otherwise unavailable between your payment and the order going in, we tell you as soon as we know and you choose: pick another color, wait for stock, or take your money back in full. That is not a customer-initiated cancellation and nothing is retained. This applies to your deposit and, on a project paid in full, to the whole amount.

The remaining balance is due in full before installation begins, and may be paid earlier if you prefer. Deposits are taken through Square; we never see or store your card details.

Once material is ordered

Once we have ordered material specifically for your Tesla, payments are non-refundable and the project cannot be canceled. The film is purchased and allocated to your vehicle. If you decide after that point that you no longer want the service, TeslaWrapper retains the material and no refund is issued.

Nothing is ordered until you have confirmed your Tesla model, the material and color, and the installation details with us. We order within one to three business days of that confirmation and email you the order number and tracking when we have it. That email is your notice that material now exists cut for your vehicle. It does not close a cancellation window, because there was never one open — the deposit is committed from the moment it is paid, and this is the point after which the whole project, not only the deposit, is non-refundable.

Please confirm the model, the material and color, and the installation details before your material order is placed. The deposit is committed before that order as well — the material cut-off is when the material stops being returnable, not when your money starts being.

Removal fees and accessories

The existing vinyl wrap removal fee and any accessory — floor and cargo mats — are separate charges rather than part of a wrap project total, and the terms above about deposits do not describe them. So, plainly:

Removal. The removal fee covers standard removal of an existing vinyl wrap. Paid before work starts and non-refundable once paid. We do not decline removals. Unusually difficult removal — excessive adhesive, multiple layers, severely deteriorated film — is reviewed and priced with you before any work proceeds rather than billed afterwards. Once removal has started the fee is not refundable, because the work has been done. It applies to vinyl wrap only, not to PPF, ceramic coating, paint or bodywork.

Accessories. Mats are made to order for your specific vehicle and specified against your wrap. Refundable in full until we place the order with the manufacturer, and final sale after that — no returns, refunds or exchanges. We confirm the color, the model, the year and the seating configuration with you before placing it. Fit, finish and any warranty on the mats are the manufacturer’s rather than ours.

Weather and rescheduling

Film installation needs suitable conditions. For mobile installations, rain, snow, extreme temperatures, high humidity or other unsuitable conditions may require the work to be rescheduled.

The garage exception: if your Tesla is inside a clean, dry, enclosed garage and has not been driven through the weather shortly before we arrive, we can often proceed regardless of the conditions outside. The garage still has to give us enough space around the vehicle and a suitable environment to work in.

Where weather or site conditions make installation unsuitable, we will work with you to reschedule. Our priority is installing in the right conditions rather than getting the job done in the wrong ones.

Delivery, acceptance and rework

Vehicles are inspected in daylight and walked with you before you take them. Anything identified up to and including that walk-through is corrected before delivery at no cost to you. Once a vehicle has been accepted, later rework — including changes of mind, damage and ordinary wear — is quoted for material and labor.

If the installation itself fails — an edge lifts, a seam opens, film peels because of how it was applied — we correct it at no charge for labor or material, at our shop. Damage, road debris, third-party work and ordinary wear are not installation defects and are quoted like any other job.

If you are a long way from the shop: If our workmanship fails inside the twelve months and you are a long way away, you do not have to make the trip twice: drive the car back to Ashburn and the rework is free, or we come to you for a $250 charger credit — once, inside the twelve months, with labor and material ours either way.

The $250 is your contribution toward charging the vehicle for the journey. It is not a charge for the repair: labor and material are ours whether the car comes to us or we come to the car. It is available once within the twelve-month workmanship period, and it applies to work we have agreed is our workmanship — which is settled from the photographs you send, at no cost and usually the same day, before anyone travels anywhere. Some corrections cannot be made at your address; a panel that has to come off and go back on is studio work, and we will say which yours is before anything is agreed. Where we can put something right at an event or while already passing your way, nothing is charged at all.

This installation warranty runs for 12 months from the date you collect the vehicle. It covers the vehicle we installed on and the customer we installed it for, and it covers failures caused by the installation — lifting, seam separation, peeling, bubbling, wrinkling, and edge or alignment work that did not hold. If it is something we would have failed the car for at our own quality check, it is covered. It does not cover damage, road debris, pressure washing, work performed by anyone else, or ordinary wear, and it does not transfer with the vehicle.

A film defect is a separate matter with its own term, set by the manufacturer, and is addressed below. Nothing here limits any right you have that cannot be limited under applicable law.

A defect in the film itself is a separate matter. 3M, Avery Dennison and Paradox each warrant their own material on their own terms; that warranty is between you and the manufacturer. We will provide your installation record, product and lot details and invoice to support a claim, but the claim and its remedy are the manufacturer’s. Their warranty documents are here.

Paradox publish a seven-year warranty on their film, subject to their own care conditions. That is their promise about their product, made by them, and we have not tested it or adopted it. It is separate from our twelve-month workmanship commitment, and neither one covers the other. We do not currently host their warranty document; ask us and we will point you to their published terms.

Turnaround times

Where this site refers to a typical turnaround of two to three days, or up to seven on a larger project, that is an indication of what most projects take, not a guarantee. Actual timing depends on the vehicle and its condition, the film and finish selected, whether existing film has to be removed, the complexity of any custom graphics, the material and finish selected, and the overall scope. Your estimated completion time is confirmed with your quote and appointment.

Materials

We install premium wrap films from 3M and Avery Dennison. 3M™ and Avery Dennison™ are trademarks of their respective owners; references to them describe the products we install and do not imply sponsorship, endorsement, certification or partnership. Any manufacturer specification or coverage applicable to a particular film is provided to you in writing with your quote.

We buy our 3M and Avery Dennison film through Grimco, a national distributor of both brands, as full rolls purchased for our own shop. Buying through a distribution channel is what keeps a lot number traceable and a manufacturer warranty claim supportable. We do not install film supplied by the customer — see what we don’t do.

Concierge pickup and delivery

Concierge pickup and delivery is not currently offered — it is coming soon, and TeslaWrapper is not collecting or delivering customer vehicles until commercial coverage is in place. The terms below apply if and when it resumes. It is an optional service for an additional fee. Availability and pricing depend on the pickup and delivery locations and distance, and the service is offered at our discretion. It is arranged and priced per project.

Photography

Images on this website are photographs of work carried out by TeslaWrapper. Results vary between vehicles, films and finishes; a photograph of one vehicle is not a representation of the outcome on another.

Provided as is

Two things are expressly warranted and are not affected by anything in this section: our 12-month installation warranty set out above, and whatever the film manufacturer warrants on its own material. Subject to those two, our services and the materials we install are provided as is, and we make no other warranty, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. Vinyl and paint protection film are consumable finishes applied to a vehicle used in the world: appearance changes with time, sun, washing, road conditions and use, and no wrap is permanent.

To say it once more plainly, because disclaimers like this are usually written to be skimmed: if our installation fails inside 12 months, we fix it. This section does not take that back.

Insurance on your vehicle

TeslaWrapper does not currently carry a commercial garage-keepers or on-hook insurance policy covering damage to your vehicle while it is in our care or being driven by us. There is no policy number or limit to give you, because there is no policy. We would rather tell you that plainly than answer the question vaguely.

Your own insurance is therefore the coverage that applies. Before leaving a vehicle with us — and before any shop drives your car anywhere — we recommend you confirm with your own insurer how your comprehensive coverage applies while the vehicle is in a third party’s care, and whether it applies when a business rather than an individual is driving with your permission.

What we do instead is documented rather than insured: vehicle condition photographed and reviewed with you before work begins, a daylight walk-through against that record before you take the car, and — on concierge collection — guest-driver access you grant and revoke yourself in the Tesla app, so no key changes hands.

Where those measures differ by route: if your car comes to the Ashburn studio it is kept indoors on a gated, camera-monitored site. If we install at your property, none of that applies — the car stays in your own garage, on your own premises, and the site security is yours rather than ours. The photographic record is the part that is the same either way. These measures document and deter. They are not insurance and do not indemnify you.

Limitation of liability

TeslaWrapper is the trading name of TeslaWrapper LLC, a Virginia limited liability company, and the entity you contract with. To the fullest extent permitted by law, TeslaWrapper LLC is not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost income, loss of use, loss of a vehicle’s availability, diminution in value, rental or substitute transportation costs, or damage to paint or clear coat that was already failing, previously repainted, previously wrapped, or otherwise compromised before we began work.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to a project is limited to the amount you actually paid us for that project.

These limits do not apply to gross negligence, willful misconduct, fraud, or bodily injury, and they do not waive any right you have that cannot be waived under applicable law. We say that plainly rather than claiming a broader release, because a clause that purports to excuse everything is generally unenforceable — and a customer is entitled to know what they are actually agreeing to.

Inquiries and responses

We read what comes in, but we do not respond to every new sales inquiry. We are a small operation with a limited installation calendar, and we prioritize projects we can actually take on. If you have not heard back about a quote request, it does not mean your vehicle is a problem — it usually means our schedule, our location or our current scope does not fit the request.

That does not apply to customers. If we have installed a wrap on your vehicle, or you have paid a deposit, you will get a reply. A workmanship concern from somebody whose car we wrapped is not an inquiry we triage — it is a customer we owe an answer. Text us a photograph and we will come back to you within two business days, and usually the same day.

A paid deposit is different. If you have paid a deposit, you will hear from us: your project is reviewed and you get an answer either way, including a full refund if we decline it.

And if that does not happen: if you have paid a deposit and heard nothing within five business days, text us. That is not you being impatient and it is not you jumping a queue — it means something went wrong on our side, and we would rather you chased us than sat waiting. A deposit with silence against it is our failure, not your turn to wait.

Customer conduct, and our right to refuse or stop work

NOT YET REVIEWED BY COUNSEL. This provision is new and has not yet been reviewed by counsel. It is published here so it can be read and questioned before it is relied on. Ask us about it rather than agreeing to something you are unsure of.

None of this is aimed at a customer having a bad day, disagreeing with us, or asking hard questions about their car. Ask us anything, push us on the price, tell us the finish is not what you expected — that is a normal conversation and it is the job. This clause is about safety, and it is here because our people are in other people’s garages.

TeslaWrapper requires a safe, professional and respectful environment for its people, its customers and everyone else on site.

To the extent permitted by applicable law, TeslaWrapper reserves the right to refuse, suspend, postpone or terminate service for hostile, threatening, abusive, harassing, intimidating, disruptive or unsafe behavior. This applies before service, during service, at the service location, in communications with us, during scheduling, and after service where the conduct relates to the project or to our personnel.

By way of example, and not as an exhaustive list:

• Threats of any kind, whether or not they are acted on.
• Harassment, including harassment of an installer or of anyone else present.
• Abusive language directed at our people.
• Aggression, or physical intimidation.
• Interfering with an installer while work is being performed.
• Unsafe behavior around the vehicle, the materials or the work area.
• Refusing reasonable safety instructions from the person doing the work.
• Damage to property, or threats of damage to property.
• Disruption that prevents the work being carried out safely.
• Anything else we reasonably determine creates a safety or security concern.

What follows from a decision like that is whatever the signed terms and applicable law provide. We do not add anything of our own on top of them.

If conduct of the kind described above causes us to stop work or leave the site, amounts you have already paid are not refunded. It applies whether the car has not been touched or is half wrapped. Work stops when the environment stops being safe to work in, and that can happen with film already on the vehicle. Nobody wants to make that call and it is not a refundable outcome, so you should know it before you pay rather than after.

We are also under no obligation to resume the work, to return to the location, or to complete the installation. The vehicle stays as it is at that moment. A part-wrapped Tesla is two-tone and mismatched — that is a normal thing to see halfway through an installation, and it is not a finish. If work stops there, that is how the car is, and putting it right afterwards is a new project with somebody, priced like any other.

That is scoped to conduct and nothing else. If we stop a project for our own reasons — we decline it, we cannot supply the color you chose, we are not the right shop for the car — the existing terms still apply and your deposit is returned in full. This provision does not change that clause and does not reach it.

These limits do not waive any right you have that cannot be waived under applicable law.

Our installers are instructed to put their own safety first and to leave a location rather than stay in one that has stopped being safe. If that happens, the conversation about your project continues with the business afterwards.

Website content

We keep this site accurate but do not warrant that it is complete or error-free, and it may change without notice.

Which law applies

These terms and any project agreement made under them are governed by the laws of the Commonwealth of Virginia, where the studio operates, without regard to conflict-of-law rules. If you are a consumer resident in another state, this does not deprive you of any protection your own state's law gives you that cannot be waived by agreement — we are naming a default, not trying to escape your local consumer law.

If any part of these terms is found unenforceable, the rest continues to apply.

Contact

Questions: hello@growmywebsite.com or (571) 676-6578 (text only — we don’t take calls).

These terms are written to be read, not to be impressive, and they are not legal advice. If something here matters to your decision, ask us about it — we would rather answer the question than have you agree to something you were unsure of.