Liability release and hold-harmless agreement
This is the biggest ask on this site, so it is written to be read rather than skimmed past. It follows your car through our custody, stage by stage, and says at each stage what you are agreeing to carry and what we are not asking you to carry. Where it is narrower than it could be, that is deliberate and the reason is written down.
REQUIRES FINAL LEGAL REVIEW BEFORE PRODUCTION. This provision is new and has not yet been reviewed by counsel. It is published here so it can be read and questioned before it is relied on. Ask us about it rather than agreeing to something you are unsure of. This page creates rights and limits that the rest of the site does not, and it should be read by counsel before it is relied on in production.
The custody chain
Your car passes through five stages between the day you pay and the day you drive it away. Each one carries a different risk, so each one is written on its own rather than rolled into a single sentence about not being liable for anything.
Before pickup or service
From the moment your project is accepted until we start work: scheduling, the site check, material ordering, and any waiting your vehicle does before an installer touches it.
What you release. You release TeslaWrapper from claims for delay, for scheduling changes, for weather, for a location we cannot work in, and for the ordinary consequences of not having your car wrapped yet — loss of use, rental or substitute transportation, and lost time.
What this does not release. Your deposit rights are untouched. If we decline the project, or cannot supply the color you chose, the existing terms return your money in full and nothing here changes that.
While we are driving your vehicle, where transport is needed
Where a project needs the car moved — collection, delivery, or a short move at the location — a TeslaWrapper person is driving your vehicle with your permission.
What you release. You release TeslaWrapper from claims arising from that driving, including road risk, parking, weather, road debris, and damage occurring while the vehicle is being moved, to the extent permitted by applicable law.
What this does not release. This is the stage to read twice, because it is the one where your car is out of your sight and in someone else’s hands. Read the insurance position below before you agree to it, and if the answer is not one you are comfortable with, say so — bringing the car to us yourself is a normal choice and nobody will think anything of it.
During the installation
Panels are cleaned and prepared, handles, trim and sometimes lights are removed so film can be tucked behind an edge, film is applied and heat is used to conform it.
What you release. You release TeslaWrapper from claims relating to the ordinary consequences of that work on a vehicle in the condition it arrived in: paint or clear coat that was already failing, previously repainted, previously wrapped or otherwise compromised; trim, clips and fasteners that do not survive removal on an older car; and the appearance outcome on a surface that was not sound to begin with.
What this does not release. Our own bad workmanship. If an edge lifts, a seam opens or film peels because of how it was applied, that is ours to put right and the 12-month workmanship commitment still applies. This release does not touch it.
Through finishing
Trim reinstalled, edges checked, the car cleaned and put through our own quality check before anybody shows it to you.
What you release. You release TeslaWrapper from claims about subjective appearance outcomes — how a color reads in different light, texture visible on a complex curve, or a finish that is within normal tolerance for the film but not what you pictured.
What this does not release. Anything we would have failed the car for at our own quality check is not an appearance preference, it is a defect, and it is corrected before delivery at no cost to you.
Until you collect the car
The vehicle is walked with you in daylight against the condition record taken before work began, and then it is yours again.
What you release. You release TeslaWrapper from claims for storage, for the vehicle waiting to be collected, and — once you have accepted the car at that walk-through — for anything identified afterwards that was visible at it.
What this does not release. The walk-through is the point of acceptance and it is deliberately unhurried. Anything found up to and including it is corrected before you take the car. And a workmanship failure that appears later is still a workmanship failure, not a late complaint.
Whose insurance is on your car
What we do not have. We do not carry a commercial policy covering damage to your vehicle while it is in our care. There is no policy number to give you because there is no policy. What we do instead is document, thoroughly, before and after. That deters and it evidences — it does not indemnify you, and we are not going to dress it up as though it does. Your own insurance is the coverage that applies.
The full position is in the terms, and it is the same position stated here — not a softer version of it for the page where you are being asked to sign.
Everything is as is
The service and the materials are provided as is, and we make no warranty beyond the two that /terms states expressly. Vinyl and paint protection film are consumable finishes applied to a car used in the world: appearance changes with time, sun, washing, road conditions and use, and no wrap is permanent.
The two exceptions are unchanged: our 12-month installation warranty, and whatever the film manufacturer warrants on its own material. As-is does not take either of them back — /terms says that in those words and so does this page.
What paying acknowledges
Paying the service deposit, or any fee on your project, is your acknowledgment that the installation is performed to our professional standard — that we are doing our best work on your car. It is a standard we hold, not an identical result we can promise, and the site says so in the same words everywhere it comes up.
What this can and cannot do. Standardization here means reducing variation, and that is an objective rather than a result anyone can promise. Two installers will not produce identical work — nobody can make that true, and a shop that tells you otherwise is selling you something. What a standard can do is narrow the range: take the parts of the job that do not depend on the hand and fix them, so what is left to differ is technique rather than the material, the preparation, the inspection or the record.
Not every area is treated identically on every vehicle. What a panel needs depends on its geometry, the film and the condition it arrived in.
That is the honest version and it has been on this site since before you got here. We do not consider an installation finished simply because the film is on the vehicle. We don’t consider the installation finished simply because the film is on the vehicle.
Redos
REQUIRES FINAL LEGAL REVIEW BEFORE PRODUCTION
We do not redo a completed installation at our cost because the result is not what you now want it to be.
- You changed your mind after the car was finished.
- You no longer like the color you chose.
- You want a closer-to-perfect version of a result that is already within our standard.
- Somebody else told you it could be better.
What this does not touch is the 12-month workmanship commitment, which is unchanged. If our installation fails — premature edge lifting, a seam opening, film peeling, installation-related film failure under normal use — that is not a redo, it is a defect, and we put it right at no charge for labor or material for twelve months from the day you collect the car. A change of mind and a failed install are different things and this clause only reaches the first.
A redo you want is a new project, quoted like any other. A repair we owe you is free. Where a case sits between the two, we look at the car.
Changing your film or color after material is ordered
Film is bought per car and per project, cut and allocated to your Tesla. If you want a different color or a different film after that order has gone in, the new material is a new cost and it is yours rather than ours.
Here is when that starts. Nothing is ordered until you have confirmed your Tesla model, the material and color, and the installation details with us. We place the order within one to three business days of that confirmation and email you the order number and tracking when we have it. That email is the point after which a change of color is a new material cost.
Before that point, changing your mind about the color costs nothing and you should say so early rather than politely sit on it. Ask for a sample, look at it in your own light, and change it while changing it is free.
The same ordering point governs cancellation under the terms, and what we tell you about your car before you pay is on service acceptance.
Refunds
Signing this release does not create a refund right and does not remove one. What governs your money is the deposit section of /terms, and it stays exactly as it is.
Specifically unchanged: your deposit is returned in full if we decline your project, and your money is returned in full if we cannot supply the color you chose. Also unchanged: the deposit is non-refundable if you cancel, and once material has been ordered for your Tesla the project cannot be canceled and payments are non-refundable.
No partial refunds
REQUIRES FINAL LEGAL REVIEW BEFORE PRODUCTION
Where a refund is not due, it is not due in part either. There is no pro-rata calculation, no split by how much work had been done, and no goodwill fraction.
That is about PARTIAL refunds and it does not reach the two full ones. If we decline your project, your deposit comes back in full. If we cannot supply the color you chose, your money comes back in full. A full refund is not a half refund and this clause does not touch either of them.
These limits do not waive any right you have that cannot be waived under applicable law.
How a dispute gets resolved
REQUIRES FINAL LEGAL REVIEW BEFORE PRODUCTION. Arbitration and class-waiver clauses carry formal requirements that vary by state. This block has not been reviewed.
If something goes wrong between us, this is the route it takes. It is a real route — it is not a promise that you have no recourse, and we would not ask you to sign one.
First, tell us. Most of what reaches this stage is a workmanship question with an obvious answer, and the twelve-month commitment exists so that answer costs you nothing.
If that does not resolve it, you and TeslaWrapper agree that the dispute is resolved by binding individual arbitration rather than in court.
You and TeslaWrapper each waive any right to bring or take part in a class, collective or representative action, and each waive the right to a jury trial.
Any arbitration or permitted court proceeding takes place in Loudoun County, Virginia, and Virginia law governs, consistent with the existing choice-of-law section of /terms.
Any claim relating to a project must be brought within one year of the date the claim arises — the date the problem appeared or reasonably should have been noticed — rather than from the date you collected the vehicle. A fault that shows up late in the workmanship period therefore still carries a full year to act on, instead of whatever was left on the clock.
Small-claims matters can still go to small claims court. Nothing here prevents either of us seeking an injunction, and nothing here waives a right that cannot be waived under applicable law.
What this release is, and what it is not
REQUIRES FINAL LEGAL REVIEW BEFORE PRODUCTION
This is a release about your vehicle, your property and the outcome of the work. It is not a release of claims for physical injury to you or to anyone else, and we have not written it as one.
That is a deliberate limit rather than an oversight. Releases of future personal injury are treated very differently from releases of property and outcome risk, and drafting one into a wrap agreement is more likely to weaken the document than strengthen it. If the intent is broader than this, that is a question for counsel before this page goes live, not a sentence to add quietly.
What is never released
- Our 12-month installation warranty. If our installation fails inside twelve months, we fix it, and nothing on this page takes that back.
- Whatever the film manufacturer warrants on its own material, on its own terms.
- Gross negligence, willful misconduct and fraud.
- Bodily injury.
- Any right you have that cannot be waived under applicable law.
These limits do not waive any right you have that cannot be waived under applicable law.
This release is signed alongside the terms, not instead of them. Where this page and the terms cover the same ground they are meant to say the same thing; if you find a place where they do not, tell us and we will fix the document rather than argue about which one wins.