When it opens, Raoul collects it.Raoul brings it back.
Concierge collection is coming soon.
Not available yet. Concierge means driving your car on public roads, and TeslaWrapper does not currently carry a commercial policy covering damage to a customer vehicle while we are driving it. We would rather wait for that than run it uninsured and hope.
It is the one thing we do where that gap actually matters most — the car is moving, in traffic, with somebody else at the wheel. Everything else happens with the vehicle stationary in a garage or a studio.
What is open: bring your Tesla to the Ashburn studio and drive it away yourself, or ask about mobile installation at your own property if you qualify. Both keep the car under your control the whole time.
It opens when a policy is in place, and not before — we are not going to give you a date we cannot hold. Ask us and we will tell you where it stands.
The question everybody asks about a service like this is who is actually driving their car. The answer here is the person whose name is on the business — not a contractor, not a transport broker, not somebody you have never spoken to.
You never have to make the drive.
Your car goes to the studio and comes home. You stay where you are.
One person, and you will know who.
Who would drive it, and why it is one person
Raoul Shah, the founder, drives your vehicle himself — out to the studio and back to you. Same person on both legs. If that changes for a particular job you will be told who instead, by name, before the day rather than at your curb.
Most shops offering pickup either send whoever is free or hand it to a transport company and stop knowing where it is. We would rather have one person accountable for the whole trip, and be able to tell you which person that is.
I never take your key.
No key card, no fob, nothing handed over. You add me as a guest driver in the Tesla app for the trip and revoke that access when the car is back with you.
It means you can see where your car is the whole time it is with us, and you can end my access yourself at any moment without asking anyone or waiting for us to hand something back. That is a better position for you to be in than holding a receipt for a key.
Driven, not trailered — and here is what that means.
Your car is driven on its own wheels between your address and the studio. It is the practical way to move a car this distance, and we would rather say so plainly than let the word “concierge” imply an enclosed trailer we do not run.
Driving it means miles go on your odometer — the real ones, the ones between your address and ours, and we record them at both ends so there is never a question about it. If your vehicle should not be driven, tell us: for some cars and some situations transport is the right call, and we will say so rather than take the job.
The record starts at your address, not ours.
Our normal intake photographs a car before work begins. On a concierge job that happens after somebody has already driven it, which would quietly turn anything that happened on the road into “pre-existing condition”. So the record starts earlier.
The five points the record is taken at
- 01At your curb, before it movesPhotographs of every panel, the wheels and the interior, plus the odometer and the charge level. You get the set by text before we pull away — not later, not on request.
- 02You add me as a guest driver — and revoke it afterNo key card changes hands and no fob leaves your possession. You add me in the Tesla app for the trip and remove the access when the car is back. You can see the car the entire time it is with us, and you can end my access at any moment without asking anyone.
- 03You keep Sentry Mode onWe would rather your car was recording. We are not going to ask you to disable it, and we do not need your PIN — leave PIN-to-Drive off for the trip or give us a temporary one and change it after.
- 04The same record at the studioCondition is photographed again on arrival and matched against the set from your address. Anything that differs is raised with you that day, not at handover.
- 05And again when it comes backOdometer and condition photographed at your address on return, before you sign anything. Two matching records with the drive in between.
This does not make a bad outcome impossible. It makes it impossible for either of us to be guessing about what happened, which is the part we can actually control.
Insurance: we do not carry a policy on your vehicle.
Being straight with you, because this is the question that matters most and the one shops are vaguest about: TeslaWrapper does not currently carry a commercial garage-keepers or on-hook policy covering damage to your vehicle while it is in our care or being driven by us. There is no limit to quote you because there is no policy.
What that means for you, and what is in place instead
What that means in practice is that your own insurance is the coverage that applies. Before any shop drives your car anywhere — ours included — call your insurer and ask two things: whether your comprehensive coverage follows the vehicle when somebody else is driving with your permission, and whether that changes when the driver is a business rather than a friend. It is a five-minute call and the answer is worth having in your own words rather than ours.
What is in place instead is not coverage and we will not dress it up as coverage: the condition record photographed at your address before the car moves and matched on return, the odometer at both ends, Sentry Mode left running, guest-driver access you grant and revoke yourself in the Tesla app so no key ever changes hands, and a gated, camera-monitored site where the car is kept indoors. Those reduce the chance of a dispute and they document what happened. They do not pay for anything.
If that is not good enough for your car, do not book it — and we would rather you said so now than found out how you felt about it later. The studio option means you drive it here and drive it away, which is a different risk profile from handing the keys to anyone.
What it costs.
Concierge is quoted with your project rather than sold at a flat rate, because the two things that move it — how far we are coming and whether both legs happen on the same day — are different for everybody.
What moves the figure, and when it is fixed
- The distance between your address and the studio, both ways
- Whether collection and return can be combined with another trip that week
- Timing — a specific day and hour costs more than a flexible one
- Access at your end: a driveway is simpler than a parking structure
The figure is confirmed in writing with your quote, before you commit to anything, and it does not change afterwards. If you would rather know roughly where it lands before you go any further, text us your address and we will tell you — that costs you nothing and it takes us a minute.
This is not a Travel Wrap.
Concierge means your car comes to our studio and goes home again — the wrap happens here, under our own lighting, in our own bay. A Travel Wrap is the opposite: we go to your market and install there, for a flat $750 if we drive or $1,500 if we fly. Two different products, and easy to confuse: a Travel Wrap is us bringing the installation to your market, and concierge is us moving your car.
Concierge collection is coming soon.
What is open: bring your Tesla to the Ashburn studio and drive it away yourself, or ask about mobile installation at your own property if you qualify. Both keep the car under your control the whole time.